Hey there! At Squishmas, you’re at the heart of what we do. We’re all about quality products and top-notch service. So before diving into your shopping, here’s a quick rundown of our shipping details:
Order & Shipping Confirmation:
-
- After placing your order you’ll receive an order confirmation email with all your details.
-
- Once shipped, you’ll get another email with tracking info and an estimated delivery date. (Can’t find it? Check your spam!)
Shipping Timeline:
-
- Please give us 24-48hrs on business days to ship your order.
-
- Weekend orders? They’re shipped on Mondays.
Delivery & Tracking:
-
- We team up with trusted couriers for timely deliveries.
-
- Use the tracking link in your email to see where your package is.
-
- Delivery times are estimates and can vary, however please allow 7-15 business days for your package to arrive.
Signatures:
-
- Some couriers might need a signature. If you’re not around, they’ll try again or leave it somewhere safe.
-
- Once delivered and signed, the package is out of our hands.
Damaged Goods:
-
- Got a damaged package? Snap a pic and email us at support@roarpatrol.com
Order Issues:
-
- Missing something? Email us within 48 hours of receiving your package. We’ll sort it out, whether it’s a replacement or a refund.
Address Accuracy:
-
- Double-check your shipping details at checkout and in your order confirmation email. Mistakes can cause delays or cancellations.
-
- Spotted an error? Let us know within 12 hours so we can update your address.
Delays:
-
- Sometimes things outside our control can slow down deliveries. We’ll always keep you in the loop and do our best to speed things up.
Free Shipping:
-
- We currently have free shipping available on all orders. This special may be removed at any time though.
International Orders:
-
- We ship globally, but duties and taxes aren’t covered. That’s on you, so check with your local customs office for any extra costs.